To receive service from Highline Electric, the consumer must apply for membership via our membership application/contract. Applicants may be required to pay a deposit at the time of application. 

Once submitted, this application will be transmitted to the Member Services Team for review, you will be contacted by phone or by email to complete the contract process and to notify you of any deposits or fees associated with starting service. 

 

Any applications received on weekends, holidays, or after 3pm on a business day will be reviewed and processed the following business day. 

Please be aware of the following items regarding the start of service.

  • In order to complete your application online, you must first provide all information requested on the application. You will not be able to submit the application if any of the required fields are left blank.
  • Highline Electric will run a soft credit check and identity verification through Online Utility Exchange.  Deposits are required unless you pass the credit check or have established an excellent payment history with HEA.

New Service Process

Contract and Deposit (if applicable)

Call us or complete the online application to start the process for a new service. We’ll create a contract for you to sign which can be sent via DocuSign or USPS. If a deposit is required, this needs to be received before your service can be moved to the next step. Deposits can be paid by check, card or cash.

Staking

Once your service has moved on to be staked. Please allow approximately 2 weeks, weather permitting, for our staking engineers to come and stake the service. You can request for our stakers to call you to discuss placement of the service poles.

Construction

Once your service has been staked it will move on to our Construction Crew. Please allow approximately 2 to 5 weeks, weather permitting, locates, and order material, for our line crew to build your service.

State Inspection

Even though your service has been built it may not be energized yet. The reason for this is because Highline cannot energize a service until it has been inspected by the state electrical inspector. The state inspector should be contacted by you or your electrician. Once the service has been inspected and passes, Highline receives notice from the state inspector giving us permission to release the meter and energize the service. Contact information for your state’s inspector can be found below:

Service Energized

Once Highline receives notice from the state inspector giving us permission to release the meter a crew will come energize the service.

Start A New Service

Optional Step 2: Securely provide more information that will be needed to run a soft credit check and expedite the application process please complete this form in addition to the application form.